Customer Success Associates for International Voice

Join as a Customer Success Associate – International Process

Take the next step in your customer service career by joining a leading international customer support team.

As a Customer Success Associate, you will communicate with global customers through Voice, Chat, and Email while providing exceptional customer service and resolving customer queries professionally.

This opportunity is ideal for candidates who enjoy interacting with customers, solving problems, and working in a fast-paced international environment.

Why Apply for This Opportunity?

Working with Transcom through Resource Bazaar Technologies gives you the opportunity to develop your career with a globally recognized customer experience organization. You'll receive professional training, work alongside experienced teams, and gain valuable international customer support experience while enjoying competitive compensation and long-term career growth.

Employment Details

We offer an exciting full-time opportunity designed for professionals looking to grow in international customer service.

Employment Type

Full-Time Position Become a permanent member of an international customer support team with long-term career opportunities.

Work Location

Jaipur (Work From Office) Work from a modern office environment with professional infrastructure and collaborative teams.

Work Schedule

5.5 Working Days | Rotational Shifts Flexible rotational shifts with weekly rotational offs.

Salary & Employee Benefits

Your contribution is rewarded with attractive compensation and employee-friendly benefits.

Attractive Salary

Earn up to ₹35,000 CTC, based on your skills, experience, and interview performance.

Career Growth

Build a successful career with continuous learning, professional development, and internal growth opportunities.

Employee BenefitsAttractive Salary Package Career Growth Opportunities Professional Training International Work Environment Evening & Night Shift Cab Facility Travel Allowance (As Per Company Policy) Performance-Based Growth Stable Full-Time Employment

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Roles & Responsibilities

As a Customer Success Associate, your day-to-day responsibilities will include:

International Voice Support

Handle customer interactions through voice calls while delivering outstanding customer service.

Chat & Email Support

Assist customers through live chat and email with prompt and professional responses.

Customer Query Resolution

Resolve customer concerns related to bookings, travel, hotel reservations, accounts, payments, and general support.

Customer Relationship Management

Build positive customer relationships by providing timely, accurate, and satisfactory resolutions.

Process Compliance

Maintain quality standards, documentation, and follow company policies and operational guidelines.

Team Collaboration

Coordinate with internal teams to ensure timely issue resolution and exceptional customer experience.

Required Skills & Qualifications

We're looking for candidates who possess excellent communication skills and a passion for customer service.

Communication Skills

Excellent spoken and written English communication.

Customer Service

Strong customer handling and customer satisfaction skills.

Voice, Chat & Email Support

Experience handling international customer support through multiple communication channels.

Problem Solving

Ability to analyze customer concerns and provide effective solutions.

Multitasking

Comfortable handling multiple customer interactions while maintaining quality standards.

CRM Knowledge

Basic knowledge of CRM tools and customer interaction systems.

Eligibility Criteria

Candidates should meet the following requirements before applying:

Minimum 6 months of International BPO experience
Undergraduate or Graduate
Excellent English Communication
Comfortable working rotational shifts
Willing to work from Jaipur office
Strong customer service attitude
Immediate Joiners Preferred

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